Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Submit a quote request or contact form on our website
• Communicate with us via phone, email, or in person
• Engage our services for a building project
• Subscribe to our newsletter or updates
• Participate in surveys or provide feedback

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The types of personal information we may collect include:

• Contact details such as your name, email address, phone number, and property address
• Project details including the type of service required, timeline, budget, and specific project requirements
• Payment information for invoicing and financial transactions
• Communications and correspondence between you and Ash Building
• Any other information you choose to provide to us

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We may also automatically collect certain information when you visit our website, including:

• Browser type and version
• Device information
• IP address
• Pages visited and time spent on our website
• Referring website addresses

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How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide quotes and respond to your enquiries about our building services
• To communicate with you regarding your project, including updates, scheduling, and coordination
• To process payments and maintain financial records
• To improve our services and customer experience
• To send you relevant information about our services, industry updates, or special offers (only if you have opted in)
• To comply with legal and regulatory requirements
• To protect our rights, property, and safety, and that of our clients and others

We will only use your information for the purposes for which it was collected, or for a directly related purpose, unless we obtain your consent or are otherwise permitted or required by law.

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Disclosure of Your Information

We may share your personal information with:

• Subcontractors and suppliers involved in your building project, to the extent necessary to complete the work
• Professional advisors such as lawyers, accountants, and insurance providers
• Auckland Council and other regulatory bodies as required for building consents and compliance
• Third-party service providers who assist us with business operations such as IT support, payment processing, or marketing (only to the extent necessary)

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may also disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights or the safety of others.

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Data Security

We take reasonable steps to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. These measures include:

• Secure storage of physical and electronic records
• Password protection and encryption of sensitive data
• Restricted access to personal information on a need-to-know basis
• Regular review and update of our security practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

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Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory requirements, and resolve disputes. This typically includes:

• Project-related information for the duration of the project and up to 10 years afterwards (in line with building warranties and legal requirements)
• Financial records for 7 years as required by New Zealand tax law
• Marketing communications until you unsubscribe or request removal

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

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Your Rights Under the Privacy Act 2020

Under the New Zealand Privacy Act 2020, you have the right to:

• Access your personal information that we hold
• Request correction of any incorrect or outdated information
• Request deletion of your personal information in certain circumstances
• Object to or restrict certain uses of your information
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Privacy Commissioner if you believe we have breached your privacy

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, typically within 20 working days.

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Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and collect information about how you use our site. Cookies are small text files stored on your device.

We use cookies to:

• Remember your preferences and settings
• Analyse website traffic and user behaviour
• Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

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Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

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Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Ash Building
Director: Shaun Honey
Phone: 022 160 0711
Email: shaun@ashbuild.co.nz

For complaints or concerns about privacy matters, you may also contact:

Office of the Privacy Commissioner
PO Box 10094, The Terrace, Wellington 6143, New Zealand
Phone: 0800 803 909
Website: www.privacy.org.nz

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Consent

By using our website or providing your personal information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.